Reward Program Management
Most reward programs have one of two main goals, either to increase revenue or decrease costs. Programs like sales spiffs, consumer promotions, and employee incentives are all revenue generators while employee retention, health & wellness programs, or safety awards can be traced back to cost savings. Although the overlying goals behind these programs are similar, the execution of each is very different from company to company.
We have dealt with every program type across dozens of industries. Over the years we have developed numerous technology solutions & services to help our clients streamline their processes and take the burden of the monotonous tasks out of their hands. In addition to our off-the-shelf Cardholder Support services, we offer customized solutions based on your programs needs.
At a high level, some of our offerings include:
Custom Management Portal
Our default client interface is feature rich and works perfectly well for 99% of our clients. But occasionally a program has specific data needs to be reported on or different ordering process requirements. In these situations we can develop a separate application that is tied to our client portal.
For organizations who have developed their own internal applications or Intranets to manage their rewards for employees or customers, we have a full suite of API’s (Application Programming Interface) to be able to automate functions like ordering prepaid cards, checking card balance, reloading card, activating, and many others.
Our technology team is the biggest division across our company and they love to be challenged to create new systems that help our clients automate their processes. In the past we have developed solutions for rebate programs to manage the entire rebate claim life cycle, customer reward portals, systems to support employees spot awards, and many more.
Larger programs dealing with thousands of employees or customers typically require at least 20-40 hours per week to administer. Many companies don’t account for this upfront and have the personnel to support it. We have qualified customer service specialists available for part-time or full-time contract to assist with the management of your program even if its for a limited timeframe.