Cardholder Support
When someone receives a prepaid reward card, inevitably they start thinking about what they can use it for. Whether it’s going to a nice dinner, taking in a movie, planning a trip, or buying that new gadget that they’ve always wanted ¦ they are thinking and therefore more attentive.
When a prepaid card is purchased from OmniCard, our clients have the option to send out the card inactive and require the recipient to go online or call a toll free number to activate the card. Cardholders will also check their balance at least once and possibly many more times based on the cards value or if it is reloadable or not.
These support interactions provide an opportunity to extend the communication to your customers or employees and OmniCard offers two creative ways to do so.
Branded Support Website
When your reward is sent out, we can put a sticker on the card requiring them to go online to activate or register. The recipient is then directed to a microsite that we create which looks and feels just like your own website. This site is hosted and maintained by us but will have your own marketing messaging and any special offers that you want to put forth.
Typically our clients use this opportunity to reinforce their brand message, provide additional education, or market complimentary products or services.
As an option, you can add a link on this site for your recipients to access free discounts & coupons through our sister company MyCoupons.com. We then pay you anytime someone uses a coupon code on MyCoupons.
ServicePak
ServicePak gives you the ability to customize the messaging your reward card recipients hear when calling for customer service into our 24x7x365 Call Center Operations. When one of your card recipients calls in to activate their card, check their balance, or have any other questions, they will receive professional & courteous support with your brand messaging.
You can also use this opportunity to promote any other products or services with a call-to-action to transfer the caller to your call center.
You only have to provide a script for Our Customer Service Representatives and our automated IVR system which we have professionally recorded.